Technical Support Specialist (Linux/Hosting) Remote

Work from home full-time

About us

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - one of the leading hosting companies in Bulgaria since 2009, the
company provides a wide range of tailored and specialized cloud solutions, leveraging the
latest technological trends through specialists with world-class expertise, we are looking for -
Technical Support Specialist (Linux/Hosting).

Responsibilities

*Daily communication with clients on technical matters via phone, email, helpdesk system, and chat;
*Perform daily checks of the technical status of servers and network infrastructure;
*Monitor the monitoring system for issues, resolve them, or escalate them to a higher-level
and/or external contractor;
*Process incoming customer orders (activate new services or make changes to existing ones);
*Assist in troubleshooting and providing technical support for client-reported issues, ensuring
timely resolution;
*Document technical procedures, incidents, and solutions to maintain accurate knowledge
base and improve service efficiency.

Requirements and necessary skills

*User-level experience with LINUX operating systems;
*User-level experience with cPanel and Linux shells;
*Knowledge of the most important Internet protocols: FTP, SMTP, DNS, HTTP, HTTPS,
SSL, POP3, IMAP;
*Strong communication skills and the ability to identify, analyze, and quickly resolve problems;
*Patience and willingness to resolve every case;
*Ability to meet deadlines;
*Comfortable working in a dynamic environment

We offer

*20 days of annual vacation and opportunities for career growth, plus additional birthday off day;
*Competitive monthly salary and an additional bonus system;
*Monthly training sessions and opportunities for professional development;
*Additional courses and training paid for by the company;
*Positive work environment within a team of young professionals;
*Flexible working hours;
*Additional health insurance.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number NV_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, license No 1809).

Contact Information

Phone: 0884978869

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