For more than 15 years Easy Consult has been a trusted partner for
tailor made HR solutions in various industries. Striving to be a
market leader we are always on the look for the latest trends in
HR, staying true to our mission of building long lasting
relationships with our clients, candidates, and employees.
No matter if it is about recruiting a skilled machine operator, a
qualified software developer or an experienced executive our team
has been delivering in a time efficient and high quality
manner.
On behalf of one of our clients, a telecommunication company, we
are currently looking for Tier 1 NOC Engineer to join their
team.
Our services are free of charge for candidates.
All applications will be treated in strict confidentiality. Easy
Consult Recruitment and Employment activities are based on a
Recruitment license 2339/ 30.08.2017
• Monitoring the core network infrastructure of a telecommunication
network, in a 24/7 operations centre;
• Responding to phone, email and portal communication from our
customers;
• Ensuring frequent phone and written communication to our customer
during the incident process. Updating our ticketing system at
required intervals with quality information and following
operational guidelines;
• Managing the ticket queue: own and manage incidents from initial
reporting until resolution, ensuring SLA targets are achieved;
• Manage access requests outside the Access teams business
hours;
• Manage maintenance cases out of maintenance team business
hours;
• Proactively track and make supplier escalations as
appropriate;
• Liaison with other departments and our suppliers during incident
and change management lifecycle;
• Engage other internal groups as required to ensure speedy
resolution of incidents.
Телефон: +359 882 569 414
