ГлобалТек Маркетс ЕООД
VIP Account Manager with English & German
Пловдив, София
длъжност на пълно работно време

VIP Account Manager with English & German

Пловдив, София длъжност на пълно работно време

За нас

Global Tech Markets’ mission is to help organizations grow, evolve, and thrive. By integrating modern technology with the best people, we drive businesses forward in sustainable and smart ways. We do this by offering a range of specialist services, from which our partners can pick and choose depending on their needs.

Our range of expert services have been crafted to help businesses modernize and thrive at any point in their journey. Whether they’re just starting out and need a hand, or have a huge project in the pipeline, we’re here to guide them and do the heavy lifting where needed. Our range of services includes support, sales, VIP, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more.

Our values center on providing our assistance in a friendly and human fashion, cutting out the corporate tape to deliver a practical and holistic service. We build trust, and value long-term partnerships that allow our customers, and our team to grow together.

As VIP Account Manager, you will be responsible for all users labelled as VIP with the focus on increasing their customer lifetime value whilst decreasing churn. Due to the nature of this business, weekend and evening shifts will be required from time to time.


- Monitor and analyze the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle;
- Constantly reactivate players with calls, emails, SMS and chat;
- Up-sell potential VIP players by keeping track of their behavior and ensure they receive targeted offers;
- Communicate with other teams to ensure optimization of player management;
- Create and oversee marketing and player management strategies for VIPs;
- Welcome potential VIPs to the website after they made their first deposits;
- Answer VIP queries and ensure a fast and satisfactory solution;
- Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers;
- Contact big winners and big losers on a daily basis;
- Knowledge sharing with other VIP Account Managers;
- Becoming an expert in Sport/ Casino Games, being able to talk the player’s language when it comes to Sport/ Casino conversations.

Изисквания и необходими умения

- Excellent level of spoken and written English and German (a must);
- Excellent communicator across all channels with high confidence on the phone;
- Business and sales oriented approach;
- Good analytical skills, with good knowledge of Microsoft Excel;
- Ability to deliver results and outstanding services whilst working to tight timelines;
- Flexibility to work shifts, including evenings, weekends as well as public holidays;
- Self-starter with a positive, can-do attitude and good problem-solving skills.

Ние Ви предлагаме

- Competitive salary package;
- Monthly and annual performance-based bonuses;
- Transport allowance for late and night shifts;
- Food vouchers;
- Career development/advancement orientated;
- 20 days annual leave;
- Health Insurance from the first month;
- Free snacks and beverages in the office and Happy Hour on Fridays;
- Discount on Multisport cards;
- Friendly work environment with positive teammates;
- Team-building activities;
- Great office locations.
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