ГлобалТек Маркетс ЕООД
VIP Account Manager with English & German
Пловдив, София
длъжност на пълно работно време

VIP Account Manager with English & German

Пловдив, София длъжност на пълно работно време

За нас

Welcome to Global Tech Markets, where we believe in helping organizations grow, evolve, and thrive in the friendliest and most supportive way possible.

Our mission is simple: to combine the power of modern technology with exceptional people to drive businesses forward sustainably and intelligently.

At Global Tech Markets, we offer a wide array of specialized services designed to cater to our partners' unique needs. Whether they're just embarking on their journey or have a major project on the horizon, we're here to provide guidance and shoulder the heavy lifting when required.

Our range of services spans across support, sales, VIP services, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more. But what truly sets us apart is our commitment to delivering assistance in a friendly, human-centric manner. We believe in cutting through corporate formalities to offer practical, holistic solutions that build trust and nurture long-term partnerships between our customers and our team.

As VIP Account Manager, you will be responsible for all users labelled as VIP with the focus on increasing their customer lifetime value whilst decreasing churn. Due to the nature of this business, weekend and evening shifts will be required from time to time.


• Monitor and analyze the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle;
• Constantly reactivate players with calls, emails, SMS and chat;
• Up-sell potential VIP players by keeping track of their behavior and ensure they receive targeted offers;
• Communicate with other teams to ensure optimization of player management;
• Create and oversee marketing and player management strategies for VIPs;
• Welcome potential VIPs to the website after they made their first deposits;
• Answer VIP queries and ensure a fast and satisfactory solution;
• Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers;
• Contact big winners and big losers on a daily basis;
• Knowledge sharing with other VIP Account Managers;
• Becoming an expert in Sport/ Casino Games, being able to talk the player’s language when it comes to Sport/ Casino conversations.

Изисквания и необходими умения

• Excellent level of spoken and written English and German (a must);
• Excellent communication skills across all channels;
• Business and sales oriented approach;
• Good analytical skills, with good knowledge of Microsoft Excel;
• Ability to deliver results and outstanding services whilst working to tight timelines;
• Flexibility to work on shifts in the diapason between 9:00 and 22:00 o'clock;
• Self-starter with a positive, can-do attitude and good problem-solving skills.

Ние Ви предлагаме

• Competitive salary package;
• Monthly and annual performance-based bonuses;
• Transport allowance for late and night shifts;
• Food vouchers;
• 20 days annual leave;
• Health Insurance from the first month;
• Free snacks and beverages in the office and Happy Hour on Fridays;
• Discount on Multisport cards;
• Friendly work environment with positive teammates;
• Team-building activities;
• Great office locations in Sofia and Plovdiv.
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