Global Tech Markets’ mission is to help organizations grow, evolve,
and thrive. By integrating modern technology with the best people,
we drive businesses forward in sustainable and smart ways. We do
this by offering a range of specialist services, from which our
partners can pick and choose depending on their needs.
Our range of expert services have been crafted to help businesses
modernize and thrive at any point in their journey. Whether they’re
just starting out and need a hand, or have a huge project in the
pipeline, we’re here to guide them and do the heavy lifting where
needed. Our range of services includes support, sales, VIP, CRM,
Payments, Payouts, Anti-fraud, Risk Management, and more.
Our values center on providing our assistance in a friendly and
human fashion, cutting out the corporate tape to deliver a
practical and holistic service. We build trust, and value long-term
partnerships that allow our customers, and our team to grow
together.
As VIP Account Manager, you will be responsible for all users
labelled as VIP with the focus on increasing their customer
lifetime value whilst decreasing churn. Due to the nature of this
business, weekend and evening shifts will be required from time to
time.
- Monitor and analyze the VIP database on a daily basis and take
appropriate actions to ensure maximum value through their life
cycle;
- Constantly reactivate players with calls, emails, SMS and
chat;
- Up-sell potential VIP players by keeping track of their behavior
and ensure they receive targeted offers;
- Communicate with other teams to ensure optimization of player
management;
- Create and oversee marketing and player management strategies for
VIPs;
- Welcome potential VIPs to the website after they made their first
deposits;
- Answer VIP queries and ensure a fast and satisfactory
solution;
- Work closely with the CRM team to ensure proper segmentation of
promotional and bonus offers;
- Contact big winners and big losers on a daily basis;
- Knowledge sharing with other VIP Account Managers;
- Becoming an expert in Sport/ Casino Games, being able to talk the
player’s language when it comes to Sport/ Casino conversations.
