Welcome to Global Tech Markets, where we believe in helping
organizations grow, evolve, and thrive in the friendliest and most
supportive way possible.
Our mission is simple: to combine the power of modern technology
with exceptional people to drive businesses forward sustainably and
intelligently.
At Global Tech Markets, we offer a wide array of specialized
services designed to cater to our partners' unique needs.
Whether they're just embarking on their journey or have a major
project on the horizon, we're here to provide guidance and
shoulder the heavy lifting when required.
Our range of services spans across support, sales, VIP services,
CRM, Payments, Payouts, Anti-fraud, Risk Management, and more. But
what truly sets us apart is our commitment to delivering assistance
in a friendly, human-centric manner. We believe in cutting through
corporate formalities to offer practical, holistic solutions that
build trust and nurture long-term partnerships between our
customers and our team.
As VIP Account Manager, you will be responsible for all users
labelled as VIP with the focus on increasing their customer
lifetime value whilst decreasing churn. Due to the nature of this
business, weekend and evening shifts will be required from time to
time.
• Monitor and analyze the VIP database on a daily basis and take
appropriate actions to ensure maximum value through their life
cycle;
• Constantly reactivate players with calls, emails, SMS and
chat;
• Up-sell potential VIP players by keeping track of their behavior
and ensure they receive targeted offers;
• Communicate with other teams to ensure optimization of player
management;
• Create and oversee marketing and player management strategies for
VIPs;
• Welcome potential VIPs to the website after they made their first
deposits;
• Answer VIP queries and ensure a fast and satisfactory
solution;
• Work closely with the CRM team to ensure proper segmentation of
promotional and bonus offers;
• Contact big winners and big losers on a daily basis;
• Knowledge sharing with other VIP Account Managers;
• Becoming an expert in Sport/ Casino Games, being able to talk the
player’s language when it comes to Sport/ Casino conversations.
