Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.
The Welcome Center support timely responds to customers` inquiries.
He/she verifies and documents the information provided by the
customers, ensures that the customer is entitled to the service,
handover the consolidated information to the most appropriate
technically skilled team, coordinates support activities, plans and
arranges Hewlett Packard Enterprise resources.
In our team you will build your capabilities to new heights that will be rewarding personally and professionally.
Candidates living at reasonable distance outside of Sofia are encouraged to apply for this position. HPE offers a flexible hybrid work model that enables you to work from home and will be expected to come into the office a few times a week to collaborate and connect with your colleagues. Our recruiters will tell you more about this during the interview stage.
How you'll make your mark:
Manages service requests through different access channels
Ensures that the customer is entitled to the service, validates customer contract details
Manages customer expectations and identifies customer problems
Performs re-entitlement and clarification and contacts customer in case clarifications are needed
Performs end-to-end monitoring of critical events and ensures fluid handling
Handles on time customer escalations and complex situations