General duties
- Acts as the first line of defense for risk management and internal control compliance.
- Provides second-level support and leads the resolution of complex incidents.
- Analyzes system logs, events, and metrics to identify root causes and prevent recurring issues (Problem Management / RCA).
- Coordinates changes, improvements, and service deployments, ensuring complete and up-to-date operational documentation.
- Maintains active communication with business stakeholders, architecture, and technical teams regarding service status and changes.
- Maintains accurate configuration data within the Configuration Management Database (CMDB/CMS).
- Supports SLA/OLA and KPI reporting for platform services and suggests service improvements.
- Contributes to team knowledge sharing, mentoring less experienced colleagues, and fostering a culture of collaboration and continuous learning.
- Installing, configuring, and maintaining application platforms and systems, including Windows-based applications and services.
- Maintaining system health, including trend analysis for capacity planning, proactive monitoring, performance tuning, and implementing best practices.
- Participating in 24x7 On-Call duties for non-business hours Application Support and Administration.
Requirements
- Bachelor degree in Computer science or relevant;
- 1+ years experience as a System Administrator, Application support, or similar role;
- Knowledge of ITIL processes;
- Experience with Windows Server environments (2012, 2016, 2019, 2022);
- Experience with databases such as MSSQL and MySQL Servers;
- Experience with web servers IIS;
- Knowledge about SSL/TLS;
- Good knowledge of network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP, TCP/IP, etc.);
- Good understanding of hardware and software systems;
- Excellent troubleshooting and problem-solving skills;
- Analytical skills and strong attention to detail;
- Team player with a positive attitude;
- Good level of English;
- What will consider as an advantage:
• Experience with web servers Tomcat;
• Scripting language - PowerShell or Python (at least one is a big plus);
• Experience with Microsoft Azure will be considered a plus;
• Experience with the .NET framework, AD, GPO will be considered a plus;
• Experience with monitoring system Dynatrace will be considered a big plus;
• Experience with monitoring system Zabbix.
DSK Bank offers
- Excellent opportunities for professional and career development in one of Bulgaria's leading banks;
- Food vouchers in the amount of 102,26 EUR per month;
- 25 paid holiday leave;
- Additional Health Insurance;
- Favorable conditions for housing and mortgage lending, as well as for bank products and services;
- Preferences for bank products and services;
- Annual bonus scheme depending on the achieved results;
- Preferential conditions for Multisport / CoolFit card;
- Discounts in various companies;
- Professional trainings for specific knowledge and skills (Data Academy, Leadership Academy, IT Academy etc);
- Refer a Friend Bonus.
Documents for application
CV
