Concentrix Services Bulgaria EOOD
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E-Commerce Advisor with German for Timberland, Vans, The North Face, Eastpack, Kipling
Sofia
full-time

E-Commerce Advisor with German for Timberland, Vans, The North Face, Eastpack, Kipling

Sofia full-time

About us

Concentrix Bulgaria is now looking for a number of dynamic and self-motivated Customer Advisors to join our exciting new project.

VF is the global company behind some of the worlds leading lifestyle brands including household names such as, Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling
Our aim is to consistently deliver world class customer service and we never lose sight of our goal - our customers are the focus of everything we do here! From email to phone in a multitude of languages, were on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us.

Were an energetic, innovative and forward thinking team who are always looking for new ideas to delight and wow our customers.

Who are we:
Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the worlds best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. We are Different by Design.

About VF:
Organized in 1899, VF Corporation is a global leader in branded lifestyle apparel, footwear and accessories, with global iconic brands such as Timberland, The North Face, Napapijri, Lee, Wrangler, Vans, Eastpak and Kipling.
VFs history is a story of innovation and leadership. The company evolved from a small producer of gloves and mittens into a multinational manufacturing giant with more than 30 brands, more than 60,000 associates and $12 billion in revenue, all within 115 years.
VFs One culture is perpetually driven focused on constant innovation. Using deep research and insights, VF combines the art and science of apparel to create products that excite consumers and inspire brand loyalty.

Responsibilities

The Customer Advisor is required to:

Be proficient (verbal & written) in German
Be advanced in English
Be able to represent our clients brands and deliver outstanding customer service with clarity, passion and enthusiasm
Be flexible to meet the changing needs and varying deadlines of our business
Be able to work to customer service measures, metrics and KPIs within a service targeted environment.
Hold a High-school or University degree
Possess excellent computer literacy
Have previous experience in a customer service environment, preferably telephone based.

Requirements and necessary skills

Main responsibilities:

Communicating with customers by telephone, email and online to provide outstanding service
Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
Discussing new products and managing multiple tasks to promptly resolve customer queries
Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.

We offer

Whats in it for you:

Competitive salary
A bright, modern and exciting place to work, with excellent staff facilities
Performance related pay
Voluntary Medical plan
Transportation allowance
Life insurance
Annual reward and recognition events
Holiday pay
Team and Concentrix events
Relocation package

Contact Information

Phone: 0884316842

VCD