Call center Quality Assurance Specialist
Sofia
full-time

Call center Quality Assurance Specialist

Sofia full-time

About us

PLUTUS LTD is a successful operation, whose Bulgarian office was first launched in 2016. We are building a dynamic, passionate, and caring team highly creative people. We are currently looking for skilled, money-driven and self-motivated individuals to join our team of professionals.

Responsibilities

What will you do?

As this position is part of the Back-Office department, the job holder will be in charge of:

- Monitoring agents calls and reviewing e-mails for accuracy of information and call handling standards;
- Evaluates both verbal and written customer contacts with agents and participates in the design of all quality monitoring formats and quality standards;
- Ensuring that agents are delivering a high level of customer service;
- Verifies that agents are providing accurate solutions to customers.

Requirements and necessary skills

Requirements:

- Fluent English – is a must (both verbal and written);
- Fast learner, highly organized, self-disciplined and responsible;
- Supportive, with strong communication skills and teamwork oriented;
- Multitasking skills and ability to work under pressure;
- Computer literacy in office programs (Word, Excel, Internet).

We offer

We are here to offer:

- Competitive remuneration package;
- Opportunity to be trained and learn from accomplished leaders;
- Young and friendly multinational working environment;
- Open-minded management team, promoting innovation, personal growth and development;
- Social incentives package;
- Regular team buildings and fully equipped kitchen area.
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