Astrea was found in 2007 with one principal mission – to be
We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – one of the largest data protection enterprise– we are looking for Client Support Engineer with Client Support Engineer with German or French.
Recruitment and job application in time of coronavirus is not a new book, buteveryday life. All interviews will be conducted online or by phone for your comfort. The hiring process, starting dates and initial trainings with our clients have been tailored according to the official prescriptions and some of them will be conducted online.
Essential Duties and Responsibilities:
* Provide technical assistance to our customers through live troubleshooting and problem isolation;
* Follow documented process for customer case handling;
* Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure;
* Follow-up with the customer until the issue is resolved.
Телефон: 0885 865 066