Pontica Solutions
50 - 300 служителя Apply
Trainer with English
Sofia
full-time

Trainer with English

Sofia full-time

About us

Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals in the field of customer success, people management, project management, marketing, and IT. As we are growing fast, we are looking for a motivated professional to join our team in Sofia.


Responsibilities

Organize training sessions for new hires and ensure successful transfer of knowledge to all agents.
Collaborate with clients and Team Managers to identify and address training needs.
Design and deliver educational materials (training programs, videos, presentations, manuals).
Make sure agents develop their skills and successfully address clients’ needs.
Track the team’s performance to assess training effectiveness.

Requirements and necessary skills

Fluent in English.
Previous experience as a trainer, mentor, or similar.
Experience in the BPO sector or understanding of the training processes will be considered a huge advantage.
Well-developed interpersonal and negotiation skills and ability to interact with co-workers at all levels.
Excellent presentation skills and proficiency in MS Office applications.
Excellent time management skills with the ability to prioritize needs, multi-task, and work in a fast-paced environment.

We offer

An attractive remuneration + annual review. Referral bonuses.
Additional health insurance and other social benefits. Exclusive discounts & offers.
Open-minded management team promoting innovation, personal and professional development.
Permanent employment; full-time.
Employer: Pontica Solutions Ltd.

Contact Information

Phone: 024928359

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