Pontica Solutions
50 - 300 служителя Кандидатстване
Customer Success Specialist with French
Варна
длъжност на пълно работно време

Customer Success Specialist with French

Варна длъжност на пълно работно време

За нас

**All interviews will be conducted remotely (online or by phone).

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.
Join our new team in Varna and work with amazing minds that change the way goods are delivered in urban areas.

Отговорности

YOUR ROLE:
Ensure good communication between couriers and customers to guarantee the success of each delivery.
Resolve problems that may arise during deliveries.
Make sudden, late-notice changes when necessary.
Troubleshoot client and driver issues.
Work in collaboration with LiveOps team to improve operational performance.

Изисквания и необходими умения

REQUIRED SKILLS:
Excellent written and verbal communication skills in French. Good knowledge of English.
Previous experience in customer services will be a plus.
Energetic, extremely organized, and able to manage tasks with a sense-of-urgency.
Tech-savvy with strong problem-solving skills.

Ние Ви предлагаме

WHAT WE OFFER:
An attractive remuneration + performance bonuses. Referral bonuses.
Part-time options.
Different shifts between 08:30 and 03:00. Transport costs covered.
Online training – provided by the client.
Additional health insurance and other social benefits. Exclusive discounts & offers.
Open-minded management team promoting innovation, personal, and professional development.
Permanent employment; full-time.
Employer: Pontica Solutions Ltd.
ITCD