Telepeformance Greece
more than 300 Apply
Volkswagen Representative for Italian Customer Support
Athens, Greece
full-time

Volkswagen Representative for Italian Customer Support

Athens, Greece full-time

About us

Established in 1989, Teleperformance Greece was the very first company to introduce contact center outsourcing in the local market. In 2002 it became the Regional Headquarters for the Teleperformance Operations in South Europe and the Middle-East, and in 2004 it started becoming a major multilingual destination for Europe, the Middle East, and Africa. Today, it is a global multilingual destination serving over 140 markets in 39 languages & dialects and employing more than 8,700 people from 109 nationalities.

A Quality Management Certified Company and in full alignment with the Groups Performance Management Process and Standards; Teleperformance Greece operates today out of six Multilingual Hubs in Athens, two in Thessaloniki, and two more in Chania, with a combined capacity of more than 11,000 interaction Experts workstations.

We support major multinational Clients in the Automotive, Business Services, Consumer Electronics, Energy, Fast Moving Consumer Goods, Gaming, Financial, Healthcare, Insurance, Media & Entertainment, Retail and e-Retail, Technology, Telecommunications, and Travel area and we are proud to say that we have become one of the most attractive partners to support Customer Care, Technical Support, Customer Acquisition, Account Receivables Management and BPO Services in the European continent.

Responsibilities

Are you an automobile enthusiast?
Represent Volkswagen, the leading car manufacturer!

Our collaboration with Volkswagen is getting stronger, creating new job opportunities for Italian-speaking talents!

Hence, we are looking for interaction experts who will be communicating with customers of Volkswagen from Italy!

Successful applicants will be working in our modern premises in Athens, providing exceptional technical support for Volkswagens innovative infotainment system. Our company provides newly hired representatives with a complete 5-week training by certified instructors.

Requirements and necessary skills

The ability to adapt in a fast-paced environment and to work in rotating shifts, on weekends and Greek Bank Holidays.
Working by the standards and procedure of the company and strive towards achieving targets identified with the key performance indicators.
Near-native level in Italian
Good communication skills in English
Exceptional communication & soft skills, as well as problem-solving skills
Computer knowledge/tech savviness
Resourceful, able in multitasking
Willing and able to adapt to changes
Able to work independently and as a member of a team

We offer

Teleperformance Greece benefits and discounts

Excellent monthly salary
2 Extra salaries per year
Extra Payment for Overtime, Sundays and Greek Bank Holidays
Bonus for referring new colleagues
Complete relocation support:
O Flight ticket to Greece
O Car transfer from Athens airport to Athens centre
O 2-week hotel accommodation
O Assistance finding an apartment
O Real estate fees covered by our company
1-4 weeks training by certified instructors
Monthly Performance Bonus & Employee of the Month extra bonuses (based on performance)
Private insurance package and 24-hour psychological support line
Dental coupons and significant discounts on medical care
In-premises Doctor and Nurses
Antistress campaign: complimentary breakfast, yoga meditation, stress management sessions
Discount Book: Exclusive discounts on more than 200 stores & services for our employees
TP Family Program (summer camps for the children of our parents' employees and school supplies)
Sporting Events - parties, winter and summer trips, team events
Educational activities, foreign language learning and Greek language courses
Cultural activities to showcase the talents of employees
Actions and campaigns to promote diversity
Actions of charity and charity
Actions to protect the environment
Free language courses
Employee relations team to help new hires integrate in the Greek lifestyle and culture

Contact Information

Phone: +30 2109490500

ITCD