We are looking for: ACCOUNT/VIP MANAGER
Main Responsibilities Description:
Build, manage, and grow relationships with potential and high value customers.
Set up compensation and bonuses (loyalty programs) according to guidelines.
Track and report on the performance of VIP players against agreed targets.
Use data available to produce relevant commercial strategy to target lapsing high end players.
Ensure the timely delivery of requests and solutions according to customer needs and objectives.
Manage players accounts.
Proactively initiate activities to generate value to our players and increase their engagement to our products.
Organise data collection and analysis to measure and report the results.
Liaise with Campaign, Content and CRM team to optimize communication with VIP players.
What to expect from us:
Full-time position that comes with competitive performance driven remuneration package.
Excellent work atmosphere and culture Mini-team buildings and other local company events that run throughout the year.
Additional social benefits Additional health insurance that guarantees fast access to contracted health services.
Refreshments and fruits at our offices Lively office environment with game and relax area.
What we expect:
At least 1 year of previous experience in a similar position in the Gambling/E-gaming/Sports & Casino field.
Excellent communication skills (written and verbal).
Ability to connect and reconnect to high value customers, build a relationship with a dedicated group of players.
Customer focused & sales oriented. Ability to effectively manage and build client relationships.
High level of English proficiency – written and verbal.
Self-starter and work well within a team environment.
Target / KPI’s driven.
Deep understanding and interest in the games / online marketing field.
BS/BA degree – advantage.
German, Nordic language – big advantage
Cross Source LTD - Recruitment Agency (license № 2767 from 21.03.2019)
Phone: 0897 902220