Telenor Bulgaria EAD
Digital Customer Experience Specialist
София
длъжност на пълно работно време

Digital Customer Experience Specialist

София длъжност на пълно работно време

За нас

There’s never been a better time to join the world of telecommunications. In Telenor Bulgaria you will grow. Innovate. Discover. And make amazing every day. Join us in bringing the future today.

Role Overview:

The Digital Sales and Marketing team is connecting customers with Telenor’s products & services within the digital world. The team is responsible for planning, designing, implementing and maintaining the customer journey and experience across the digital ecosystem.

Отговорности

Lead/participate in projects for delivery on the Digital Office roadmap, drive cross functional teams (internal and external) for implementing new Digital Customer Journeys and optimizing existing ones.
Define UX/UI for new functionalities implementation in Digital Office by Wireframing and Prototyping desired intuitive digital flows.
Collaborate with developers and UX designers to improve usability.
Lead the process of gathering and preparation of business requirements and functional specifications based on customers’ insights and business needs.
Create and keep up-to-date the back-log for Digital Office and participate in features prioritization & roadmap creation processes.
Manage Digital Office releases and plan corresponding roll-out activities in Android & iOS App stores.
Plan and execute go-to-market activities.
Monitor and analyze Digital Office KPIs on daily, weekly & monthly bases and provide suggestions for improvement.
Ensure the best possible performance, quality and responsiveness of web and mobile applications.
Stay on top of the latest mobile app design, mobile standards and customers engagement trends.

Изисквания и необходими умения

University degree in Telecommunications, IT, Marketing, Economy or related
Experience in preparing business requirements in form of use cases, user stories, acceptance criteria, etc.
Good understanding of UX design for Mobile App & Web
Understanding of Mobile apps development concept (Roles of Front-end & Back-end layers, etc.)
Hands-on experience in release process in Android & iOS App stores
Strong analytical thinking & ability to recognize edge and corner cases
Past experience as a Product owner, Mobile App/Web portal manager, e-Commerce manager is an advantage
Knowledge in relevant software tools (MS Office, Adobe Photoshop, Wireframing & Bugs reporting tools) is an advantage
Self-driven and proactive approach in the daily work, aiming to drive the tasks towards their successful implementation
Presentation skills with ability to communicate with different part of the organization (business, engineering, marketing)
Highly creative and innovative; cooperative and a team player
Fluent English

Ние Ви предлагаме

Positive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goals
Annual bonus based on your personal performance
Preferential prices for mobile devices and accessories
Unlimited mobile services and mobile internet
Flexible working hours
Monthly food and gift vouchers
Transportation allowance
Additional health insurance
VCD