Astrea was founded in 2007 with one principal mission – to be
different. We transformed
this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – a company that offers complex and strategic BPO solutions – we are looking for an Experienced Technical Support Specialist with French or German and English (shifts 24/7- 24/5).
Core Duties and Responsibilities:
* Process client inquiries regarding complex software issues;
* Perform thorough diagnosis and suggest solutions;
* Escalate cases to supervisors whenever necessary;
* Follow up with clients and ensure a high level of customer service;
* Provide regular reports to the respective team manager.
Phone: 0885 865 066