For our customer, one of the biggest BPO companies in the world
with an office in Sofia we are looking for a Social Media Content
Analyst with Belarusian and English.
Х Assist our community and help resolve inquiries empathetically;
Х Respond to user inquiries with speed, empathy and accuracy;
Х Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users;
Х Become and remain knowledgeable about clientТs products and community standards;
Х Make well-balanced decisions to be an advocate for our community;
Х Display a commitment to doing whatТs right for our community and support the clientТs mission;
Х Investigate and resolve issues that are reported on clients sites such as requests for account support and reports of potentially abusive content;
Х Analyze and use relevant data to develop ways to improve the overall user experience on the site;
Х Review the reported content within agreed turnaround times and standards of quality;
Х Identify inefficiencies in workflows and suggest solutions;
Х Recognize trends and patterns and escalate issues outside our company policy to the global team.
Х Fluent reading and writing skills in Belarusian;
Х Proficiency in English;
Х Awareness of political and social situation in Belarus;
Х Knowledge of modern culture, interest in current events, pop culture and history of Belarus;
Х Reason and Analytical Capabilities;
Х Open for shift working system Ц morning, evening and night shifts (Monday - Sunday).
They will give you:
Х Stable job and career development opportunities;
Х Attractive salary;
Х Full paid training;
Х Additional health insurance & Transportation allowance;
Х Special Discounts and Offers (e.g. Food vouchers, Multisport cards, etc.);
Х Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the Х office);
Х Positive international working environment (Relax zones, PlayStation and billiard corners);
Х Support and learning;
Х Employee referral bonuses & Recognition programs.
We thank all interested applicants, but we will only contact a shortlist of them! All applications are confidential. JobTiger is a Bulgarian online job board and licensed recruiting company (License No.2547, 08.06.2018).