GemSeek Consulting EOOD
50 - 300 служителя Apply See employer
Technical Support Analyst

Technical Support Analyst

Sofia full-time

About us

We are advisors for growth. GemSeek Consulting Ltd. is international fast-growing market research and analytics company. Our team helps business leaders with decision support analytics that have a direct impact on bottom line and competition. Our clients are F500 multinational companies and leading consultancy firms in Western Europe. We help our clients make informed decisions about their business growth opportunities based on rigorous analyses and forecasts.

We attribute our growth and success to our exceptional employees! We are passionate professionals with comprehensive work approach and through strategic partnership with global leaders in market research, analytics and business intelligence we possess an exceptional global reach.

What do we need

We are looking for a Technical Support Analyst fluent in English who is willing to develop and maintain strong relationship with our clients, based on trust, delivery and execution in order to drive service excellence.


*Provide customer support service;

*Analyze and troubleshoot reported issues, collect necessary information to ensure resolution.

*Take ownership of various inquiries, be proactive on customer satisfaction.

*Provide quality assurance support when providing features to clients.

*Provide prompt and accurate feedback to the customers.

*Provide support to client meetings by leveraging in-depth system capabilities.

*Create knowledge base articles, track and record various documentation.

Requirements and necessary skills

*Fluency in English

*Excellent verbal and written communication skills

*Excellent problem-solving skills

*Excellent organizational skills

*Multitasking and work under pressure skills

*Ability to work in a fast paced, deadline-oriented environment

*Previous work experience in customer and/or technical support (desired)

*Previous work experience in web platform operations (desired)

*Previous work experience in market research and consultancy (desired)

We offer

*Great employee experience at GemSeek friendly, socially responsible and highly skilled environment of young Talents.

*Exciting opportunity to contribute to a prestigious international project.

*Chance boost your knowledge being a part of a start-up culture.

*Open door to a great and enthusiastic team with inspiring management. Our DNA profile: Open, Human, Brave, Inquisitive, Proud, Client Centric.

*Rewarding pay

Contact Information

Phone: +359888234344