Grove Global Consult Ltd. is a consulting and recruitment agency,
providing strategic consulting services in the areas of private
business sector worldwide.
Are you ready to start your dream job?
For one of our clients - operating in the field of financial services, we are looking to hire Quality Specialist!
• Monitor the quality and performance of our call center representatives and all communications channels;
• Review and score collector calls to ensure compliance with office policy;
• Perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service;
• Identify and monitor trends and quality risks and serve as a resource regarding quality concerns or issues;
• Review various reports to ensure that contact service forms have been resolved timely and accurately.