Astrea Recruitment
20 - 50 служителя Apply See employer
Tier 1 Technical Support Consultant with Spanish, Italian, German, French and English
Work from home
full-time

Tier 1 Technical Support Consultant with Spanish, Italian, German, French and English

Work from home full-time

About us

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.

Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – a visionary in providing next-level customer experience. We are on looking for tech savvy, capable and detail-oriented individuals for the role of Tier 1 Technical Support Consultant with Spanish, Italian, German or French and English.

Responsibilities

Essential Duties and Responsibilities:
* Promptly answering to incoming calls and making call authentications;
* Dealing with and providing answers to customer’s questions, concerns and problems;
* Handling basic technical and customer support issues and providing resolutions.
* Offering alternative solutions when the given issue is beyond consultant’s training and area of responsibility;
* Utilizing all resources available to Tier 1 consultants and ensuring that everything is resolved in due time;
* Treating customers with utmost patience and politeness, showing high level of professionalism and delivering positive customer support experience;
* Honoring requirements and schedules; given guidelines;
* Following given guidelines and other preset rules according to Company’s policies and procedures.

Requirements and necessary skills

Requirements:
* Excellent Spanish, French, German or Italian language skills (C1);
* Great fluency in English language, spoken and written (B2);
* Superb listening, comprehending and probing skills;
* Previous customer service working experience of at least 6 months (Tech-Support or similar);
* Familiarity and skills with VoIP, Networking and Routers;
* Ability to focus, be patient with customers and provide guidance in resolving their issues via phone;
* Attention to detail, commitment to efficiency and daily task;
* Certification/s: CompTIA Network and/or equivalent experience with proven work skills in
supporting various LAN/WAN devices;
* Highschool diploma or higher degree of education.

We offer

Our client offers:
* Attractive salary and additional health benefits package;
* Adjustable working hours and convenient office location (in vicinity of the Tokuda hospital);
* Food vouchers and sports card;
* Reductions in different shopping centers.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_TSC)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).

Contact Information

Phone: 0885 865 066

VCD