Astrea Recruitment
20 - 50 служителя Apply See employer
Technical Support Specialist with Italian Level 1
Sofia
full-time

Technical Support Specialist with Italian Level 1

Sofia full-time

About us

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – one of the leading and fastest growing BPO companies we are looking for
responsible and organized individuals for the role Technical Support Specialist with Italian Level 1.

Responsibilities

Essential Duties and Responsibilities:
* Remotely helping customers to solve their technical issues;
* Provide technical support via chat;
* Utilizing all resources available to Tier 1 consultants and ensuring that everything is resolved
in due time and work with Tier 2 team to resolve more advanced issues when necessary;
* Document actions in tickets to effectively communicate information internally and to customers;

Requirements and necessary skills

Requirements:
* Proficiency in Italian and English;
* Familiarity with website building and languages - HTML, CSS;
* Advantages: familiarity with JavaScript, experience in supporting web-hosted services;
* Previous experience on a similar role and/or in technical support and technical troubleshooting ability.

We offer

Our client offers:
* Free transport;
* Additional health insurance;
* Food vouchers;
* Beauty salon;
* Free fitness in the office;
* Gaming room;
* Competitive salary.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N MA_TSS)

Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).

Contact Information

Phone: 0885 865 066

VCD