**All interviews will be conducted remotely (online or by
Pontica Solutions is an award-winning BPO company that offers great opportunities for professionals in the field of customer success, people management, project management, marketing, and IT. As we are growing fast, we are looking for a Supervisor to join one of our projects.
All candidates from other cities may apply if they are willing to relocate.
Organize the support team, gather, and centralize knowledge.
Responsible for the team performance; improve their skills and KPIs.
Handle escalated issues, research requests, and focus on delivering world-class service to the clients.
Execute weekly reporting, monthly presentations, and quality evaluation.
Participate in reviewing processes and workflow to diagnose areas for improvement.
Establish regular communication and collaboration with the Team Manager and the client.
Meet predetermined targets and represent the company in a professional manner.