Concentrix Services Bulgaria EOOD
more than 300 Apply See employer
E-Commerce Advisor with French for Timberland, Vans, The North Face, Eastpack, Kipling, Napapijri
Sofia
full-time

E-Commerce Advisor with French for Timberland, Vans, The North Face, Eastpack, Kipling, Napapijri

Sofia full-time

About us

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Concentrix Bulgaria is now looking for a number of dynamic and self-motivated Customer Advisors to join our exciting new project!


VF is the global company behind some of the worlds leading lifestyle brands including household names such as, Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling. Our aim is to consistently deliver world class customer service and we never lose sight of our goal - our customers are the focus of everything we do here! From email to phone in a multitude of languages, were on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us. Were an energetic, innovative and forward thinking team who are always looking for new ideas to delight and wow our customers.

Responsibilities

Main responsibilities:

Communicating with customers by telephone, email and online to provide outstanding service
Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
Discussing new products and managing multiple tasks to promptly resolve customer queries
Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.

Requirements and necessary skills

The Customer Advisor is required to:

Be proficient (verbal & written) in French
Be advanced in English
Be able to represent our clients brands and deliver outstanding customer service with clarity, passion and enthusiasm
Be flexible to meet the changing needs and varying deadlines of our business
Be able to work to customer service measures, metrics and KPIs within a service targeted environment.
Hold a High-school or University degree
Possess excellent computer literacy
Have previous experience in a customer service environment, preferably telephone based.

We offer

Whats in it for you:

To be part of the Gold Award winner company in the category Employees at the heard of everything for large companies at the South East Europe customer service awards 2020
Opportunity develop your career in a global company of over 225,000 employees across more than 40 countries
Free additional medical and dentist insurance
Transportation allowance
Multisport card discount
Refer a friend bonus one of the biggest at the market
Variety of company events recognition initiatives, team buildings, monthly fruit days, breakfast, kids days in the office, free massages and more
Corporate discounts
A bright, modern brand new modern office with convenient location next to metro station
Relocation support if needed

Contact Information

Phone: 0884316842

VCD