Concentrix Services Bulgaria EOOD
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German Inbound Customer Service Advisor – About You
Sofia
full-time

German Inbound Customer Service Advisor – About You

Sofia full-time

About us

Are you the one who always gives fashion tips to your family and friends? Are you the one who is always busy making the right match for your outfit? Would you also like to help others in this? Do you get energy from the following keywords: fashion, shoes, beauty & accessories? Then we are looking for you! Then don't wait too long, read on!

We are growing!

Our brand-new client is a fashion e-commerce retailer with online shops in many European countries.

Responsibilities

What we need is:

We are looking for experienced fashion advisors who would not hesitate to go the extra mile for our customers. As a representative of the brand, you will be expected to deliver high-quality customer service through phone, mail and social media. Our advisors will also work to improve sales and brand loyalty while handling enquiries including order taking, product information, tracking deliveries, returns, sizing etc.

We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.

Requirements and necessary skills

What you need to have is:

Affinity with Fashion and e-commerce
Fluency level in German, both written and verbal.
Working level in English
Ability to work on flexible shifts
Strong computer skills and sense of accuracy
Willingness to work with customers over the phone
Work experience in a call center is a plus

We offer

What do you get from us?

Competitive salary
A bright, modern and exciting place to work, with excellent staff facilities
Performance related pay
Medical plan
Life insurance
Various career development opportunities
Annual reward and recognition events
Holiday pay
Team and Concentrix events

Contact Information

Phone: 0884316842

VCD