IT & Service Specialist
full-time
Between 2000 and 3000 bgn

IT & Service Specialist

full-time Between 2000 and 3000 bgn

About us

About Danlex
If you are looking to step up your career, Danlex is the perfect professional place to achieve this goal. Danlex is an innovative company offering a challenging and fulfilling work with real-world impact. It has a small and tightly knit team of specialists in their respective domains. By working for the company, you will be engaged in a dynamic and growing high-tech industry while sharing an excellent office atmosphere with your co-workers in a company-owned building.

Since 1998, Danlex is an official representative of industry leaders Smiths Detection, Vanderlande Industries, and CEIA.
Danlex is a project-oriented company operating on the following markets: Bulgaria, Macedonia and Kosovo.
Amongst the companys major clients are: the Bulgarian Customs Agency, all five international airports in Bulgaria, Directorate General Civil Aviation Administration, Air Traffic Service Authorities, Ministry of Interior, Parliament of Bulgaria, Administration of the President, National Service for Protection, Bulgarian Posts, The Supreme Administrative court and many others.
Danlexs market share in Bulgaria is over 95% and the company has a considerable presence in the other markets on which it operates.

Business field
Danlex is active in the field of sales and maintenance of the following equipment:
Inspection and detection systems for airports, customs, ports, government buildings and critical infrastructure.
Baggage handling systems for passenger terminals and airports.

Learning and development.
Taking into account the capabilities of its employees, Danlex offers regular learning and training programs. Some of them are:
- Agile Project Management
- Risk Management
- Problem Solving and Decision-Making
- IT Management
- Smiths Technical and Sales Training
- On-the-job Training
- Sales Webinars
- English courses for business use

Rewards and benefits.
Danlex offers a competitive remuneration based on its employees experience and contributions to the achievements and goals of the company.
As an employee, you will receive an employment contract in full compliance with the Bulgarian legislation practices, additional medical insurance package and benefits package.

The company is looking for a responsible, highly motivated and result driven IT & Service Specialist for its team in Sofia.

Responsibilities

Do you have an in-depth understanding of IT support processes? Do you have communications skills? Are you experienced in customer service? Are you technologically savvy? Do you enjoy assisting others?
We are looking to add a qualified, highly motivated, consistent, and result-oriented IT & Service Specialist to our team in Sofia.
If you like to be well informed on the latest developments and trends in the IT industry and you feel ready to contribute to the safety and security of society. If you are a great team player with a passion for Information Technology, and you have what it takes to deliver excellent customer service, you might be the right candidate for this position!
To apply for this position, you should have a solid Information Technology background combined with customer service experience.
As an IT & Service Specialist, you will perform on-site or remote servicing, repair and installation of hardware, software and network components. You will provide internal and external IT assistance. You will execute requests in person, by mail or phone. You will join us in the execution of projects for customers including airports, harbours, customs and border authorities.

Duties and Responsibilities:

Resolve IT support issues
Install new software and hardware components
Possess working knowledge of our and end-user equipment technology
Troubleshoot and resolve issues on our and customer IT equipment
Perform necessary upgrades to the network infrastructure
Regularly evaluate our IT systems to ensure they meet the necessary demands
Ensure data storage is safe and secure. Maintaining, backing up and securing databases, as well as restoring files as needed

Educate co-workers about network security and best practices for computer usage
Support the day-to-day operations of our computer network
Document, monitor and file all case related details and documents
Ensure high quality technical support and increase client satisfaction
Provide technical support to co-workers
Contribute to improving customer support
Identify areas of improvement and suggest possible upgrades and changes

Requirements and necessary skills

Education and training:
Degree in Information Technology, Computer Science or related field
English Certificate accepted level B2. Level C1 will be considered as an advantage.
Industry certifications and memberships will be considered as a plus

Required Skills and Experience:
Experience in a similar role
Proven track record of maintaining IT structural integrity
Strong analytical, diagnostic, and problem-solving skills
Detail and goal oriented
Customer-service orientation and experience
Ability to manage multiple projects simultaneously while maintaining high customer service standards
Ability to communicate complex concepts to a general audience
Excellent IT and communication skills
Strong Networking knowledge e.g. (routing, switching)
Knowledge of basic virtualization and containerization technologies

Other Requirements:
Excellent written and verbal communications skills in Bulgarian
Excellent verbal (minimum level B2) and written (minimum level C1) language skills in English.
Willingness to travel and work out of the office
Working hours: usually from 9am to 6pm, Monday to Friday week, occasionally 24/7 Hotline Support
Drivers license Category B

We offer

Compensation:
Full-time position with competitive salary
Plenty of opportunities for personal and professional development
Additional medical insurance
Benefits package
VCD