Clune Tech
Payroll Operations Processor
длъжност на пълно работно време

Payroll Operations Processor

Варна длъжност на пълно работно време

За нас

Immedis, a company part of the Clune Tech Group, is the best at delivering consolidated global payroll to our customers. As part of Payroll Operations you are the heart of the solution we deliver to our customers. This role embodies our promise of customer centricity and success. This role acquires, maintains, and protects the integrity of the knowledge that Immedis is built on. Success in this role involves an ability to think big and execute nimbly to deliver an excellent customer experience with compliance, security, and accurate reporting. Our people are specialists continuously acquiring country specific knowledge.

The Role is pivotal to the customer experience and hinges on consistency, accuracy & timing.
Payroll Operations at Immedis supports both our customers & the internal operation of Product, Customer Success, Onboarding & Commercial activity. You will develop partner relationships and expertise in an Immedis payroll processing jurisdiction. This support is provided by our Payroll Operations through sharing payroll knowledge, processing payroll and communicating.


Knowledge Management
- Capture, Analyse & Curate the information in your region to support our CSI &Knowledge Centre software (internal & external);
- Maintain this critical business knowledge once it is deployed in our systems;
- Ensure the knowledge exposed to our customers is accessible & meets the highest standards;
- Develop insights as to how knowledge can improve our customers experience;
- Managing partner performance & interaction;
- Contributing to process automation & efficiency;
- Enhancing quality control process;
- Enabling self-service & the Immedis community.

Payroll Engine Operation
- Acquire & develop the ability to process payrolls on local payroll applications;
- Ensure accurate & timely payroll processing on local payroll applications;
- Safeguard the compliance & integrity of the processing.

Customer Experience
Delight our customers by:
o Making Global Payroll efficient and effective;
o Being positive, confident, empathetic, and respectful;
o Responding promptly with payroll queries and analysis.

Ensure a quality product is delivered by the platform by:
o Reviewing the system processes to ensure alignment of intent and outcome;
o Revert to customers where they need training on the platform;
o Reviewing the entire customer experience & process cyclically;
o Providing platform & partner feedback for continuous improvement;
o Assisting in the selection & management of partners - Embody a #Oneteam attitude by supporting other functions;
o Product: Provide customer experience insights;
o Commercial/Marketing: Provide country specific information for RFP’s & the website;
o Onboarding: Assisting with set up as the main partner contact;
o Customer Success: Provide customer experience insights.

Tasks: Our vision is touchless global payroll on a single platform. Currently the following are essential data driven tasks to ensure excellent customer experience;
- Checking accuracy and completeness of some of the payroll inputs;
- Sharing payroll inputs with our partners & checking the results;
- Sharing payroll results with our customers.

Изисквания и необходими умения

- 2 to 3 years’ experience post-graduate, in a data orientated environment;
- Wants to work in a data driven organisation;
- Looks for opportunities to leverage information for organisational gain;
- Is an analytical thinker & can add knowledge, solutions and ideas;
- Is keen to grow, learn and develop in a challenging hypergrowth organisation;
- Works well in a team;
- Wants a serious challenge to accelerate their career;
- Is A Strong Communicator & good at building Relationships;
- Is Reliable, Confident & Consistent;
- Is committed to a great Customer Experience;
- Dynamic ability to prioritise;
- Not afraid to voice concerns and makes suggestions;
- Has Strong presentation skills;
- And Excellent organisation abilities;
- Wants to be part of an incredible journey, creating a world leading organisation;

Key Skills
- Highly numerate;
- Logical problem-solving skills;
- Procedural approach to work;
- Customer service orientation;
- Empathy with people.

Ние Ви предлагаме

Salary is commensurate to the experience the successful candidate brings to the role.

What We Do For You:
-We are an entrepreneurial, hypergrowth, global, payroll technology company with global blue-chip customers. We want to appoint a dynamic professional to our Team.
-Class A office on central location;
-Additional health insurance package;
-20 days paid annual leave;
-Internal paid training;
-Attractive salary and performance bonus program;
-Many company events and parties;
-Option for sport card partly paid by the company;
-Option for flexible working hours when required by the employee;
-Very friendly team and company environment;
-Option for company paid relevant professional certificates or courses;
-Company mobile phone and plan after 1 year of service.

Информация за контакт

Телефон: 052 / 68 68 68