FXCM Support EAD
50 - 300 служителя Apply See employer
Back Office Support - Institutional Clients

Back Office Support - Institutional Clients

Sofia full-time

About us

FXCM Support EAD is a subsidiary of FXCM Group. The FXCM group of companies (collectively, the "FXCM Group") is a leading provider of online foreign exchange (forex) trading, CFD trading, spread betting and related services. Our mission is to inspire global traders with access to the world's largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.


Key Duties and Responsibilities:

- Onboarding and maintaining client accounts
- Performing daily operational transactions (deposits/withdrawals/trade reconciliations, etc)
- Customer service and routine correspondence with clients (emails, phone, chat, etc)
- Customize solutions based on unique needs of large volume producing White Labels, Omnibuses, or Prime Broker clients
- Liaise with Institutional Sales Associates located within our London, Paris, Berlin, Hong Kong and New York offices on a daily basis
- Liaise with other internal departments to fulfill their requests specific to the client segment serviced by Institutional Operations
- Compile scheduled and ad-hoc reporting needs such as Volume, Revenue/PnL calculation, etc
- Assist, and potentially lead, new firm wide initiatives based on customer demand or regulatory requirement

Requirements and necessary skills


- Fluency in English (both verbal and written)
- Strong Excel skills with ability to handle data analysis
- Detail-oriented with a high level of organizational skills
- Self-starter and able to work with minimal supervision
- Have excellent written and verbal communication skills
- Have superior customer service skills
- Be able to determine priorities and follow up in a timely fashion
- Be able to work collaboratively and constructively in a team environment
- Global coverage and flexibility required

We offer

Benefits include:

• Additional Health Insurance
• Activity zone and Gym in the office
• Office location close to a metro station and a mall
• Dynamic and friendly work environment
• Opportunities for growth in the company
• Team outings and corporate events