FXCM Support EAD
50 - 300 служител€ Apply See employer
Business Analyst

Business Analyst

Sofia full-time

About us

FXCM Support EAD is a subsidiary of FXCM Group. The FXCM group of companies (collectively, the "FXCM Group") is a leading provider of online foreign exchange (forex) trading, CFD trading, spread betting and related services. Our mission is to inspire global traders with access to the world's largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.


The Business Analyst will be responsible for the maintenance and the coordination of future feature requests for several of FXCMТs internally developed software products. The candidate will be responsible for customizing settings to these products as needed as part of routine maintenance to suit business needs, and will work with business teams, developers, and testing teams to implement new functionality.

Primary responsibilities (not limited to):

Х Liaising with business to confirm needed changes to the system, and coordination when applying said changes
Х Creating logical and innovative solutions to complex business problems with a focus on automation and improvements to the customer experience
Х Documenting newly created solutions in project packages
Х Writing business requirements documentation in user story format along with use cases for new feature requests
Х Preparing documentation on process flows and presenting them to business stakeholders when needed
Х Working closely with developers along with business stakeholders to ensure technical compatibility and end user satisfaction
Х Working closely with QA testing team to ensure new and existing functionality is properly implemented
Х Conduct User Acceptance Testing (UAT)

Requirements and necessary skills

Х Must have minimum 1 year experience in Business Analyst role or Project Manager role
Х Experience in Agile or Waterfall environments strongly preferred
Х Must have experience writing User Stories and business requirements
Х Having a BA certification from IIBA, PMI or equivalent organization is strongly preferred
Х Experience in financial sector strongly preferred
Х Experience with payment systems strongly preferred
Х Experience with Customer Onboarding or Customer Maintenance strongly preferred
Х Must have strong attention to detail
Х Must have strong organizational skills
Х Must be analytical with the capability to evaluate business objectives and come up with innovative solutions
Х Must be independent and a self-starter, the position requires working with remote staff
Х Must have excellent collaboration skills
Х Must have fluency in English, both written and verbal

Hours: Full time, 40 hours per week, Monday Ц Friday

If you are interested in this position, please send us your CV in English.

All applications will be treated in strict confidentiality. Only shortlisted candidates will be contacted for an interview.

We offer

Benefits include:

Х Additional Health Insurance
Х Activity zone and Gym in the office
Х Office location close to a metro station and a mall
Х Dynamic and friendly work environment
Х Opportunities for growth in the company
Х Team outings and corporate events