FXCM Support EAD
Production Support Engineer
длъжност на пълно работно време

Production Support Engineer

София длъжност на пълно работно време

За нас

FXCM Support EAD is a subsidiary of FXCM Group. The FXCM group of companies (collectively, the "FXCM Group") is a leading provider of online foreign exchange (forex) trading, CFD trading, spread betting and related services. Our mission is to inspire global traders with access to the world's largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.


We are looking for a production support engineer to work with the existing team whose goal is to ensure stability and smooth operation within our infrastructure including QA, UAT and PROD environments. Additionally, production support department is continuously engaged in collaborations and joint ventures with other departments - support engineers are expected to take on projects out of scope of their regular daily responsibilities.

Primary responsibilities (not limited to):

• System monitoring using existing tools – Nagios, ICINGA, scripts, APIs
• Accurate assessment of incidents and escalation as necessary
• Working under pressure and precisely documenting and handing off a report at the end of the shift
• Communicating with other departments via email/chat/phone
• Communicating with external vendors and liquidity providers for troubleshooting and maintenance purposes
• Searching through application logs using shell scripts/commands
• Engaging in continuous efforts to improve the FXCM infrastructure. Improving monitoring, logging and automation
• Picking a direction in which to progress and take on long-term, more complex projects

Изисквания и необходими умения

• Advanced knowledge of the Linux Operating System and Utilities
• Advanced experience with shell scripting
• Strong knowledge of the Microsoft Windows OS and the Office Suite
• Strong abilities in complex troubleshooting, problem solving and working under pressure knowing that decisions are impactful to production
• Some experience with PL/SQL preferred
• Some experience with programming languages(java, python, etc.) is preferred
• Some experience with automation, CICD and issue tracking software (e.g. Puppet, Jira, Confluence…) is preferred
• Some experience with financial markets is preferred
• Strong verbal, written and interpersonal skills
• Ability to work independently as well as in a team environment
• Self-starter. Motivated to take on new projects

Hours: Full time, 40 hours per week, Monday – Friday

If you are interested in this position, please send us your CV in English.

All applications will be treated in strict confidentiality. Only shortlisted candidates will be contacted for an interview.

Ние Ви предлагаме

Benefits include:

• Additional Health Insurance
• Activity zone and Gym in the office
• Office location close to a metro station and a mall
• Dynamic and friendly work environment
• Opportunities for growth in the company
• Team outings and corporate events