APEX FUND SERVICES (BULGARIA) EOOD
Service Manager Analyst
София
full-time

Service Manager Analyst

София full-time

About us

The Apex Group is a global financial services provider with 5,000 staff across 50 offices globally. We look to recruit bright, articulate and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do.
Every employee plays a part in making Apex who we are today and the more that we grow, the more important that becomes. Whatever your career path or specialism Apex provides a global platform to allow you to thrive.

Responsibilities

The Role:

We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user IT systems and software. You will be analyzing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel.
To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk manager will be someone whose IT expertise results in enhanced end-user support and system performance.

Key duties and responsibilities:

• Deliver front line support services in relation to incidents, problems and changes, resolving queries in an efficient and customer-focused manner
• Ensure proper documentation for all incidents problems, and service requests
• Testing and analyzing IT system and software performance
• Act as the interface between IT, user community and 3rd party IT service partners
• Identify areas where service improvement initiatives may be implemented, to reduce incidents and problems and to deliver a better service to customers
• Communicate decisions to the relevant stakeholders
• Ensuring IT service continuity and provide input to IT contingency plans
• Collaborating with internal departments to ensure that IT needs are met
• Develop and maintain an understanding of vendor Service Level Agreements (SLA).

Requirements and necessary skills

Experience and skills:

• 3rd Level degree in Information Technology and/or other relevant field
• Minimum of 3 years relevant IT experience
• Excellent verbal and written communication skills
• Ability to work creatively and analytically in a problem solving environment
• Desire to work in an information systems environment
• Minimum ITIL Foundation v4/v3 certified

We offer

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business;
• Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly;
• Work for a fast developing and one of the world leading independent fund administrators;
• Opportunities for professional development;
• Competitive remuneration package including various benefits;
• Positive and hospitable work environment.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit our CSR policy page .

If you are looking to take that next step in your career and are ready to work for a high performing organization, alongside talented people who take pride in delivering great results, please submit your application.
VCD