Astrea Recruitment
20 - 50 служителя Apply See employer
Connections Support Agent Romanian, Czech, Dutch, German, Russian, French, Spanish and English
Sofia
full-time

Connections Support Agent Romanian, Czech, Dutch, German, Russian, French, Spanish and English

Sofia full-time

About us

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a visionary, bringing fresh perspective to the field of customer
experience. We are on a lookout for bright and driven tech-savvy individuals for the role of
Connections Support Agent Romanian, Czech, Dutch, German, Russian, French, Spanish and English.

Responsibilities

Essential Duties and Responsibilities:
* Preforming outbound calls as part of the case settlement process, to follow up on the
customer and other parties;
* Providing all type of technical information via calls, chat, e-mail or web system;
* Pursue the predetermined steps to solve cases for customers;
* Thinking analytically and logically to ensure resolving of the cases in the best way.

Requirements and necessary skills

Requirements:
* Great command of Romanian, Czech, Dutch, German, Russian, French, Spanish and English language (spoken and written);
* Problem-solving oriented, focused on providing great customer experience;
* Basic familiarity with hardware components, common external devices, connectivity, data
storage, software apps and operating systems;
* Previous experience in the telecommunication and network services will be an advantage,
knowledge of hardware, sales, product functionality, networking etc. is a plus;
* On or more technical certificates will be an advantage (i.e., Cisco Certifications, Microsoft
Certified Systems Administrator, CompTIA A+ Certification…).

We offer

Our client offers:
* Attractive salary and social benefits package (free Health Insurance and a discount for a
sports card);
* Standard working week (Monday to Friday);
* All-around product training;
* Opportunities for career growth, reward and recognition program;
* Supportive and pleasant multicultural work atmosphere.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_CSAC)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).

Contact Information

Phone: 0885 865 066

VCD