Astrea Recruitment
20 - 50 служителя Apply See employer
Technical Help Expert with Portuguese, Polish, German, French, Italian, Spanish and English
Sofia
full-time

Technical Help Expert with Portuguese, Polish, German, French, Italian, Spanish and English

Sofia full-time

About us

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – innovator in a field of customer and information management. We are
looking for bright, eager and customer-oriented people for the role of Technical Help Expert with Portuguese, Polish, German, French, Italian, Spanish and English.

Responsibilities

Essential Duties and Responsibilities:
* Employing your full language skills while interacting with users, showing professionalism
through the whole process;
* Providing basic to complex technical information via phone calls or email;
* Ensuring users understand and can follow, showing understanding and consideration for their issues;
* Using your troubleshooting and problem-solving skills in order to come up with the best solution;
* Offering technical assistance to users, on your own or via collaborating with colleagues;
* Constantly stiving to improve personal skillset and performance for better customer satisfaction.

Requirements and necessary skills

Requirements:
* Great verbal and written skills in Portuguese, Polish, German, French, Italian or Spanish;
* Good command of English language;
* In depth knowledge of PCs and operating systems (relevant to Microsoft’s products),
troubleshooting and problem-solving skills;
* 1+ year of experience in customer service field;
* Technical degree is preferred or corresponding working experience;
* Customer-oriented and eager to improve and learn;
* Analytical thinker with a team player attitude.

We offer

Our client offers:
* Competitive paycheck package, free health insurance and a sports card discount;
* Individual trainings and opportunities for career growth and management;
* Performance evaluation and guidance for improvement;
* Friendly and supportive work environment.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_THES)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).

Contact Information

Phone: 0885 865 066

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