For our customer, one of the biggest BPO companies in the world with an office in Sofia we are looking for a Game Support Representative with Italian and English.


As a Game Support Representative with Italian and English you will be a part of a great team and all together will:

• Assist our players with any issues they might experience or report via email and chat only;
• Focus on the player and provide the ultimate player experience;
• Listen to the voice of the players and communicate it further to the appropriate teams;
• Work with our team to improve our processes.


Requirements:

• Fluency in Italian and a good command of English;
• Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset;
• Player empathy and understanding a player’s perspective when tackling their issues;
• Understanding of Player Support;
• Desire to help the players as best as possible and to contribute to the team’s success.


They will give you:

• Work from Anywhere Availability
• Achievable targets & Unlimited Sales Bonus
• Attractive salary
• Fully paid training
• Stable job and career development opportunities
• Flexible working time - Opportunity to work on 4, 6 or 8 hours shifts
• Additional health insurance & Transportation allowance
• Great and supportive team
• Special Discounts and Offers (Food vouchers, Multisport cards)
• Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
• Positive international working environment (Relax zones, PlayStation and billiard corners)
• Employee referral bonuses & Recognition programs


We thank all interested applicants, but we will only contact a shortlist of them! All applications are confidential. JobTiger is a Bulgarian online job board and licensed recruiting company (License No.2547, 08.06.2018).