Cross Source
Quality Assurance Spanish-English

Quality Assurance Spanish-English

Sofia full-time

Job Description

We are looking for a person with fluent English, Russian or Spanish, previous experience as Quality Assurance in Forex!!
Candidates with background experience more than one year would be considered with higher priority!

Your Duties:
Х Monitor the quality and performance of our call center representatives and all communications channels.
Х Review and score collector calls to ensure compliance with office policy.
Х Perform quality review to ensure a high level of customer service.
Х Investigate and resolve complex call center quality issues.
Х Provide feedback on calls to management team.
Х Perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service.
Х Identify and monitor trends and quality risks and serve as a resource regarding quality concerns or issues.
Х Participate in continuous quality improvement initiatives.
Х Serve as a resource to staff regarding quality concerns.

The ideal candidate has:
Х Excellent English and Spanish Ц both verbal and written.
Х Strong analytical and troubleshooting skills.
Х Ability to learn modern software, new technologies and other product.
Х Documenting quality assurance activities and creating audit reports.
Х Previous experience as Quality Assurance, as well as knowledge regarding Certification, Licensing regimes, Data protection would be considered as a big advantage.
Х Able to work on shifts (07:00 till 16:00 and 12:00 till 21:00).
Х Proficiency in MS Office.
Х Excellent computer skills.

What we offer:
Х Attractive base salary.
Х Full time position Ц 5 days a week.
Х Social benefits Ц Multisport card.
Х Additional health insurance.
Х Birthday Gifts.
Х Paid Vacations, Holidays & Team buildings.
Х Weekly sport day (Football) + catering in the office.
Х Opportunities for growth to a higher position in the Company.
Х Variety of different food and drinks in the office.
Cross Source LTD - Recruitment Agency (license є 2767 from 21.03.2019)

Contact Information

Phone: 0897 902220

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