Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.
Hewlett Packard Enterprise is an industry leading Technology
Company that enables customers to go further, faster. With the
industry’s most comprehensive portfolio, spanning the cloud to the
data center to workplace applications, our technology and services
help customers around the world make IT more efficient, more
productive and more secure.
The Technical Outage Manager (TOM) is a part of a highly valued team that coordinates technical resources across multiple departments and ensures customer success by communicating professionally and in a timely manner during the process of leading Technical Escalations/Outages. A TOM is the key to a successful Escalation/Outage solution. This individual brings together all elements needed to ensure the escalation, Outage or issue at hand is resolved in a manner which is both efficient and concludes in an outcome which suits the business needs of the customer and HPE.
The TOM is also responsible for the overall management of an Escalation/Outage and owns the overall action plan, management level communication and drives decision making processes both internally and externally. In the most critical situation for a customer the TOM, backed by all Global Support Delivery Teams, will enable HPE to make the difference in providing support to our customers. The holder of this position will be part of the Technical Outage Management Team, reporting to the Manager - Technical Outage Management
Must actively work with all groups, tools and processes to resolve open issues in an efficient and timely manner
Should be able to multi-task with the situation at hand
Be responsible for and ensure all aspects of the Outages/Escalation Management are carried out
Adhere to internal tools documentation standards
Provide timely updates, to both the internal and external stake holders
Attention to detail