Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.
HPE GreenLake brings the cloud experience to apps and data
everywhere, enabling customers to adopt transformative technology
and simplify their operations. HPE GreenLake delivers public cloud services and infrastructure as-a-service for your workloads – on premises, fully managed in a pay-per-use model at the edge, in colocations, and in your data center. With HPE GreenLake, corporations will be able to transform their cloud-native and non-cloud native applications, create essential data and speed insights for teams to use effectively, and free up their staff to better address other business needs.
Now we are looking for ITIL Process Engineer to join our dynamic and highly professional GreenLake Management Services (GMS) team.
The role is related to data gathering, analysis and reporting. Individuals work directly with data and information, creating meaningful analyses, reports and management presentations in support of client, business unit or function activities and performance. Types of analysis and reporting may include: quality review, workflow analysis, process improvement, regular business or client reporting, budget management, financial reporting and/or a variety of other function specific purposes.
Develop ITIL processes for new customers
Develop, maintain, and review Policy, Process, and Procedure documents and ensure all updates are approved, and deployed, to include requisite training of all impacted parties and stakeholders
Identify and lead the execution of process improvement initiatives.
Ensure efficient and effective integration between assigned process areas and other related ITSM process areas (e.g. Incident, Request, Configuration Management, etc.)
Partner with IT Service Delivery staff and ensure technical support teams operate in adherence with all ITSM Policies and Processes, and with associated contractual Service Level Agreements
Proactively initiates optimization of the processes
Initiate reviews and implement process changes upon business request
Maintains records of all changes
Deliver trainings to the team
Contribute to projects to improve product support, customer satisfaction and team efficiency;
Communicate effectively with internal and external stakeholders
Participate in all kind of internal quality, process and practice improvement projects and activities
Support service transition activities