First Level Technical Support

Sofia full-time

About us

Paynetics is a leading fintech company, founder of the Bulgarian Fintech Association. Grounded in payment services, with offices in Bulgaria and the UK, we have built a team of passionate and enthusiastic professionals, on a mission to change the world of payments.

We have launched the first mobile payment app in Bulgaria, the first utilities payment app in the UK, one of the fist automated loyalty solutions in the US and a game changing payment acceptance solution with patent pending.

Responsibilities

- Communication with clients and 3rd parties;
- First level technical troubleshooting and triage;
- Daily checks and reports;
- Monitoring of incoming requests via email or tickets.

Requirements and necessary skills

- Very good command in English;
- Responsible person that can always understand the needs of others;
- You can listen, investigate and pinpoint the source of the problem. Then fix it;
- Passionate, willing to learning A-Z about Paynetics' systems and grow knowledge of the FinTech world;
- Being able to work in an international environment, by coordinating with multiple teams, 3rd parties and customers.

We offer

- Very good remuneration;
- 25 days annual paid leave;
- Exciting job in a premium professional environment;
- Work in a new growing team with excellent perspective for professional development;
- Opportunity to stay current with technologies and advancements in the field of the digital payments industry;
- Office location in Sofia, close to metro station.

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