Coordinator Clients with English
Sofia
full-time

Coordinator Clients with English

Sofia full-time

About us

SM Digital Holding Ltd is a rapidly growing start-up company, with already renowned international profile and reach, providing digital technological, financial and legal advisory services to international companies, realisation of software fintech products, information technology consultancy, as well as other digital services.

We provide a workplace with a unique international atmosphere combining respect, trust and ambition. Our main goal is to bring out the best of every team member and help them unlock their full potential and reach their personal and professional goals. We are rapidly growing, and are looking for leaders in each position, who want to develop as much as they can. We provide great growth opportunities, combined with a positive modern and international work environment and team, we are looking for long term commitment with highly motivated individuals.

The coordinator Clients position is on shifts, on site and based in our office located in the center of Sofia city. The shifts could include weekends depending on the schedule.

Responsibilities

Responsibilities

Responsible for ongoing customer service via email or internal char
Accepts applications of clients for the use of services
In charge of customer retention and maintaining customer satisfaction
Pre-collects customer information, monitor customer activity, report and escalate to management reports
Holds meetings with clients and provides information about the offered services
Escalates any kind of issues related to customer service activities
Assists Shift Leader and Customer Experience Manager within the assigned tasks and projects
Give support and take part of the process organization
Report the results in a timely manner (in Excel), internal systems
Take all steps to troubleshoot reported issues and resolve or escalate to the appropriate level
Create and submit detailed case logs, document customer interactions
Deal with incoming customer inquiries in a professional manner, making sure that all requests are promptly and thoroughly handled
Adhere to high company standards for quality, accuracy, thoroughness, timeliness and consistency in customer care
Identify and assess customers needs to achieve satisfaction

Requirements and necessary skills

Job Requirements

Fluency in English - both written and verbal
Spanish/Italian/ French will be of a great value too
Previous experience in customer or financial/banking services is a plus, but is not mandatory
Availability to work on flexible working hours (timeframe: 8:00 am - 0:30 am), weekends might be included
Communication mainly via email (no communication via phone or chat)
MS Office, Windows and Internet applications
High school diploma is required

What we expect:
Willingness to learn and develop within an international company;
Strong attention to the detail and accuracy;
Excellent interpersonal and communication skills;
Willingness to obtain new skills and competencies;
Strong work ethics, teamwork and positive attitude.
Willingness to learn and develop within an international company
Excellent interpersonal communications skills
Willingness to obtain new skills and competencies
Ethics, team work and positive attitude
Strong customer focus and attention to detail

We offer

What we can offer you in return:
Be part of a fast-growing international company;
A company of goals oriented reward structure and strong internal growth stimulation;
A modern work environment in the Sofia city center with a brand new and spacious office space;
Excellent salary with opportunity for monthly bonus based on your performance;
Additional private health insurance;
22 days annual leave;
Opportunity for additional training courses;


If our position matches your future career goals, we would be very pleased to receive your up-to-date CV in English, together with a reference letter.
All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted
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