Astrea Recruitment
20 - 50 служителя Apply See employer
Contact Center Specialist with Spanish, Italian, Russian, French, Dutch and English
Sofia
full-time

Contact Center Specialist with Spanish, Italian, Russian, French, Dutch and English

Sofia full-time

About us

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – worldwide services company dealing with analytics and management
operations. We are on a lookout for bright, organized and customer focused individuals for
the role of Contact Center Specialist with Spanish, Italian, Russian, French, Dutch and English.

Responsibilities

Essential Duties and Responsibilities:
* Serving as a first point of contact for customers, partners and employees via phone, chat and email;
* Striving towards providing positive and low effort experience;
* Identifying and understanding the issues and offering easy-to-follow solutions;
* Forwarding complex and sensitive cases to the right team;
* Acting as a part of a team, helping and supporting others to the best of your abilities.

Requirements and necessary skills

Requirements:
* Great Spanish, Italian, Russian, French, Dutch and English written and verbal skills;
* Excellent conversational skills, empathy and active listening;
* Strong computer user skillet and typing skills;
* Customer-oriented, self-motivated and eager to improve;
* Adaptable analytical thinker with a team-player attitude;
* Good with multitasking and time management.

We offer

Our client offers:
* Strong salary and additional benefits (life insurance, medical plan, transport allowance…);
* Holiday pay and annual bonus;
* Full-time job with a standard work week (Mon-Fri);
* Opportunity to learn and grow within the company;
* Dynamic and friendly atmosphere and modern office space.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_CCSSIRDF)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).

Contact Information

Phone: 0885 865 066

VCD Banner
JobTiger Banner