Astrea Recruitment
20 - 50 служителя Apply See employer
Consumer Support Champion with German, FTE and PTE
Work from home
full-time

Consumer Support Champion with German, FTE and PTE

Work from home full-time

About us

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – world-renowned company, bringing fresh perspective to the customer
experience technology and services field. We are looking for open, adaptable, people-
oriented individuals for the role of Consumer Support Champion with German, FTE and PTE.

Responsibilities

Essential Duties and Responsibilities:
* Answering customers’ questions via phone calls, chat and e-mail;
* Showing professionalism and empathy, prioritizing solving of the customer’s issue;
* Following the case solving process and collaborate with other sectors to provide the best resolution;
* Keeping all involved parties up to date with the status of the case;
* Managing customers expectations and experience by communicating clearly and providing
step-by-step solutions that are easy to follow;
* Keeping up with the deadlines while ensuring that the service quality levels are up to company’s standards.

Requirements and necessary skills

Requirements:
* Great spoken and written German language skills;
* Solid fluency in English language;
* High school education;
* Communicative and bright individual with a positive attitude;
* Adaptable and able to work on shifts;
* Customer-oriented, striving to improve and provide the best customer experience.

We offer

Our client offers:
* Strong salary, plus performance-based bonus;
* Additional health insurance, dental plan and eye care refunds;
* FTE and PTE option available;
* Different paid training opportunities teaching the latest technologies;
* Various career advancement opportunities;
* Annual leave 20 day.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_CSCG)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).

Contact Information

Phone: 0885 865 066

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