Hewlett Packard Enterprise
Technical Support Engineer with Romanian and English

Technical Support Engineer with Romanian and English

Sofia full-time

About us

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.


The primary responsibility of the Technical Support Engineer is to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, operating systems, subsystems and products operating on these systems. She/he is the first level of technical support to the customers. On receipt of a service request the Engineer researches for a solution through remote diagnosis, documentation and/or knowledge databases within agreed time-frames.

How you'll make your mark:

Timely responds to customers inquiries.
Logs cases, provides information & troubleshoots to solve customer problem according company KPIs for the business
Keeps customers informed, sets and follows commitments, keeps precise case documentation and case ownership
Timely elevates and/or escalates to next level when the case is complete
Manages multiple tasks or cases simultaneously with minimal supervision
Active and self-paced improvement of technical and business process knowledge
Working Schedule – shifts

Requirements and necessary skills

Fluent Romanian and English
Professional experience: over 1 year professional experience as Customer Service Consultant or in a similar environment
Excellent customer, telephone, oral and written communications skills
Analytical troubleshooting and problem-solving skills
Time management skills and working with tough deadlines

We offer

Attractive compensation package

Career and Development - worldwide career opportunities, access to a high-tech Engineering Lab

Wellness and Health Programs

Socially Engaged Community

Exciting Workplace Experience

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you.

Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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