Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.
The primary responsibility of the Technical Support Engineer is to
manage customer cases to a satisfactory resolution. The work is
predominantly in the areas of hardware platforms, operating
systems, subsystems and products operating on these systems. She/he
is the first level of technical support to the customers. On
receipt of a service request the Engineer researches for a solution
through remote diagnosis, documentation and/or knowledge databases
within agreed time-frames.
How you'll make your mark:
Timely responds to customers inquiries.
Logs cases, provides information & troubleshoots to solve customer problem according company KPIs for the business
Keeps customers informed, sets and follows commitments, keeps precise case documentation and case ownership
Timely elevates and/or escalates to next level when the case is complete
Manages multiple tasks or cases simultaneously with minimal supervision
Active and self-paced improvement of technical and business process knowledge
Working Schedule – shifts