Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.
The Education Support Specialist poovides advanced business support
to HPE Education services representatives throughout the whole
lifecycle of HPE Education services processes. Able to analyse and
solve problems of medium to high complexity in multiple fields
How you will make your mark:
Develop and implement a systematic and proactive approach to
supporting pursuit related activities across the EMEA GEOs
Reduce EMEA training credit breakage by working with the GEOs and
monitor and enhance and report on customer experience
Support GEO pre- and post-sales activities by preparing reports and
background information.
Understand the training and education needs of our customers and
develop training plans for the customer in order to use their
purchased training credits in support of local pursuit
Maintain updated knowledge of HPE Education products and services
including portfolio curriculum
Support the EMEA HPE Education Business Developers and resolve
customer issues and prevent future issues by improving training
credit processes and communications
Upsell additional training credits and HPE Education products and
services
