Astrea Recruitment was found in 2007 with one principal mission –
to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – a company dealing with outsourcing and other business processes.
We are searching for friendly, communicative and competent people for the role of General
Customer Care with Romanian, Polish, Dutch and English.
Essential Duties and Responsibilities:
* Helping customers via phone, chat and email, dealing with pre-sales and post-sales issues;
* Researching and selecting the best solution, offering clear and correct course of action;
* Demonstrating patience and understanding while guiding customers through the process;
* Taking care to provide positive experience and deal with the issues in a timely manner;
* Keeping records of all interactions and solutions progress;
* Maintaining and improving knowledge of company’s offered services and products;
* Cooperating with other members and teams and striving to meet quality standards.
Phone: 0885 865 066