Join us in re-imagining hospitality through world-class customer
service and local knowledge.
In 2019, ALTIDO was born from the merger of 4 companies that were
active in different markets - since then, we’ve been strengthening
our position by growing our portfolio and level of service,
implementing best practices and creating one company culture across
every team based all over Europe. From London to Milan, from Lisbon
to Edinburgh, we manage an amazing portfolio of properties
including flats, houses, historical residences, cottages, boutique
hotels, boats and more!
In 2022, we are now in the exciting position of growing our markets
and operations even further.
If you are thinking about becoming our newest addition, apply
here.
The position of Customer Service Representative is essential
because it is in charge of communicating with the guests who stay
in our properties. This representative applies ALTIDO standards and
follows written and verbal communication rules under the
supervision of the team's leader. This person must be willing
to go above and beyond in order to provide the best possible
experience for our guests and turn them into ambassadors.
Your responsibilities
- Maintain guests inquiries, bookings, arrival and departure
time
- Provide a swift resolution to guest queries and issues during
their stay
- Assist guests with any maintenance issues
- Monitor and maintain received reservations
- Support the guests directly over the phone or in writing
- Apply company standards for dealing with guests and property
portfolio
Your profile
- Fluent English
- Customer-oriented
- Analytical personality with an eye for detail
- Responsible and mature personality
- Sense of humour
What you will find with us
- International environment, multi-language speakers
- Lively and open company culture with flat hierarchies and short
chains of command
- Social occasions, bad jokes, amazing offices, book club, meme
competitions, culture committee, individual L&D paths and much
more…
-T-shirts and merch - we got you covered. With your onboarding
package comes your new ALTIDO stylish look
- Events and off-sites - YES and YES. Plan something with your
team, if you feel like it. The offices have parties meets 2-3 times
a year, like Winter / Summer Party, Just-Because Parties, board
games in the office
Everything starts with getting in touch. The best way to express
your interest is by applying online. We will be carefully reading
your profile and can't wait to hear from you.
The employment contract will be with the Bulgarian company LRC
Bulgaria Ltd, the local subsidiary of ALTIDO. Working time is 10 am
to 7 pm, on a rota, incl. weekend.
By applying to this position, you agree to provide your contact
data for recruitment purposes. Only short-listed candidates will be
contacted.
Phone: 0878164845