Astrea Recruitment was found in 2007 with one principal mission –
to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – leading company bringing fresh ideas to the customer experience
management field. We are searching for capable communicators with a team-player attitude
for the role of User Care Associate with German, French and Dutch.
Essential Duties and Responsibilities:
* Delivering quality customer service via phone calls, chat ad emails;
* Answering inbound calls from current and potential customers needing real time support;
* Preforming a question-based diagnosis of the user’s issue;
* Guiding users via step-by-step solutions;
* Ensuring clear and precise communication and offering easy-to-follow solutions;
* Speaking and handling the process in the professional and empathetic manner.
Phone: 0885 865 066