Astrea Recruitment
20 - 50 служителя Apply See employer
User Care Associate with German, French and Dutch

User Care Associate with German, French and Dutch

Sofia full-time

About us

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – leading company bringing fresh ideas to the customer experience
management field. We are searching for capable communicators with a team-player attitude
for the role of User Care Associate with German, French and Dutch.


Essential Duties and Responsibilities:
* Delivering quality customer service via phone calls, chat ad emails;
* Answering inbound calls from current and potential customers needing real time support;
* Preforming a question-based diagnosis of the user’s issue;
* Guiding users via step-by-step solutions;
* Ensuring clear and precise communication and offering easy-to-follow solutions;
* Speaking and handling the process in the professional and empathetic manner.

Requirements and necessary skills

* Fluency in French, German, Dutch and English (written and spoken);
* Strong PC user skills, tech-savvy and ready to learn new skills;
* Superb organization, communication and customer handling skills;
* Previous work experience in customer care is a plus;
* High school education;
* Analytical thinker with a team player attitude.

We offer

Our client offers:
* Attractive remuneration and benefits package (life insurance and medical plan);
* Plenty training and career growth opportunities;
* Holiday pay and transportation allowance;
* Bright and pleasant office with great staff facilities.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_UCACP)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).

Contact Information

Phone: 0885 865 066

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