Astrea Recruitment
Traveler Assistance Agent – Swedish, Dutch, Norwegian and Danish
длъжност на пълно работно време

Traveler Assistance Agent – Swedish, Dutch, Norwegian and Danish

София длъжност на пълно работно време

За нас

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a company that innovates and offers outsourcing solutions
worldwide. We are on a lookout for driven, tech-oriented analytical thinkers for the role of
Traveler Assistance Agent – Swedish, Dutch, Norwegian and Danish.


Essential Duties and Responsibilities:
* Using different channels while providing great customer service (inbound and outbound
calls, chat, email) and striving to meet the KPI’s;
* Documenting and tracking information in call tracking database;
* Listening and understanding the customer’s issues;
* Showing empathy and offering solutions to the customer;
* Keeping up with knowledge on all products and services the company’s offers;
* Taking part in activities focused on improving customer satisfaction and business performance.

Изисквания и необходими умения

* High school diploma or 3-6 months of experience in a similar role;
* Strong PC user skillset;
* Skilled with navigating internet and utilizing its advantages;
* Open and friendly, customer-oriented;
* Able to adapt and empathize with customers;
* Problem solver and eager to improve performance.

Ние Ви предлагаме

Our client offers:
* Competitive salary and a medical plan (fully covered by the company);
* Additional life insurance, and a transportation allowance;
* Holiday pay;
* Training and options for improving skills;
* Career development opportunities;
* Open and cooperative work climate and a modern place to work at.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_TAASDN)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).

Информация за контакт

Телефон: 0885 865 066

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