АББ България
Customer Support Specialist
Plovdiv
full-time

Customer Support Specialist

Plovdiv full-time

About us

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The Customer Support Specialist provides internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinates with relevant resources to have complete case ownership and to increase customer satisfaction

Responsibilities

• Processes orders to ensure that customers receive accurate and timely delivery of products, and acts as a first port of call to customers’ questions and orders.
• Monitoring the status of orders
• Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management and other internal teams.
• Recommends an appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
• Observing the overall process and identifying improvement areas
• Proactively informs customers about issue status based on inputs, and clarifies any questions. Ensures a positive customer experience throughout the entire process.
• Tracks regular target performance and provides results to management

Requirements and necessary skills

• University degree in business administration or comparable
• Very good knowledge of MS Office
• Good command of SAP will be considered as an advantage
• Excellent knowledge of English language both written and spoken
• Knowledge of German would be an advantage
• Very good problem solving, teamwork, communication skills

We offer

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.
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