Take your next career step at ABB with a global team that is
energizing the transformation of society and industry to achieve a
more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion
across all dimensions: gender, LGBTQ+, abilities, ethnicity and
generations. Together, we are embarking on a journey where each and
every one of us, individually and collectively, welcomes and
celebrates individual differences.
The Customer Support Specialist provides internal and external
customer support (e.g. technical, order assistance, payment-related
assistance) and coordinates with relevant resources to have
complete case ownership and to increase customer satisfaction
• Processes orders to ensure that customers receive accurate and
timely delivery of products, and acts as a first port of call to
customers’ questions and orders.
• Monitoring the status of orders
• Ensures the resolution of customer issues (e.g. order, technical,
payment) by coordinating with Sales, Operations, Supply Chain
Management and other internal teams.
• Recommends an appropriate solution for customer requests, and
coordinates with related teams to ensure the complete handling of
the request (e.g. production capability and scheduling, resourcing,
quotes, price lists, invoice) is in place.
• Observing the overall process and identifying improvement
areas
• Proactively informs customers about issue status based on inputs,
and clarifies any questions. Ensures a positive customer experience
throughout the entire process.
• Tracks regular target performance and provides results to
management
