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Process Specialist

Process Specialist

София full-time

About us

Soitron Bulgaria is part of Soitron Group – a Slovak company, established in 1991, with HQs in Bratislava and offices in the UK, Turkey, Romania, the Czech Republic, Bulgaria, and Poland. The company provides services in the area of IT system integration, IT networking & infrastructure, and IT outsourcing. On a global scale, Soitron has clients such as Cisco, Lenovo, Microsoft, Avaya, IBM, HP, DXC, etc.


Currently, for our office in Sofia, we are looking for a professional to join us and become part of our team as a Process Specialist.


• Provides professional support on the assigned projects and facilitates ongoing operational work on the process level;
• Participates in developing, implementing, and optimizing various processes related to project execution;
• Understands the scope of the project and the importance of its management and control of it;
• Understands the relationship with the client and 3rd Party nominated contacts;
• Gathers process requirements and proposes different process options with an analysis of the pros and cons to enable stakeholders’ decision-making;
• Designs end-to-end low-level process documentation with the agreed toolset, applying company guidelines, and best practices, and minimize customizations;
• Communicates all risks/issues affecting the Project outcome to the stakeholders and provides supporting information;
• Initiates and ensures sign-off of the process documentation from stakeholders and specific tool set-ups and configurations are done to support the process;
• Ensures the process documentation is aligned with the processes of all involved participants (customer, internal teams, external teams, etc.);
• Coordinates test/pilot for the designed process. Fix process gaps depending on the result of the test/pilot;
• Handover process documentation ownership to ensure the project's completion of Process Engineering support.

Requirements and necessary skills


• University degree in Technical, Business, or related disciplines;
• Previous experience with back-office support on customer projects;
• 1 year of experience in a process management/engineering-related position or project management office-related position;
• Good to excellent command knowledge for using a variety of software packages (ref. Microsoft Word, Visio, Outlook, Powerpoint, Excel, Project, etc.);
• Service NOW knowledge will be considered an advantage;
• Experience in a multinational company will be considered an advantage;
• Fluent in English (verbal and written);
• Interpersonal skills – communication, focus on details, prioritization, organization of time and tasks;
• Flexible working time.

We offer

If you feel that this role would fit your interests and plans for professional development, please, send us your CV.

We offer YOU the opportunity to become part of a team within a company working for one of the leading corporations worldwide.

Only short-listed candidates will be contacted.
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