Soitron Bulgaria is part of Soitron Group – a Slovak company, established in 1991, with HQs in Bratislava and offices in the UK, Turkey, Romania, the Czech Republic, Bulgaria, and Poland. The company provides services in the area of IT system integration, IT networking & infrastructure, and IT outsourcing. On a global scale, Soitron has clients such as Cisco, Lenovo, Microsoft, Avaya, IBM, HP, DXC, etc.
Currently, for our office in Sofia, we are looking for a
professional to join us and become part of our team as a Process
Specialist.
Responsibilities:
• Provides professional support on the assigned projects and
facilitates ongoing operational work on the process level;
• Participates in developing, implementing, and optimizing various
processes related to project execution;
• Understands the scope of the project and the importance of its
management and control of it;
• Understands the relationship with the client and 3rd Party
nominated contacts;
• Gathers process requirements and proposes different process
options with an analysis of the pros and cons to enable
stakeholders’ decision-making;
• Designs end-to-end low-level process documentation with the
agreed toolset, applying company guidelines, and best practices,
and minimize customizations;
• Communicates all risks/issues affecting the Project outcome to
the stakeholders and provides supporting information;
• Initiates and ensures sign-off of the process documentation from
stakeholders and specific tool set-ups and configurations are done
to support the process;
• Ensures the process documentation is aligned with the processes
of all involved participants (customer, internal teams, external
teams, etc.);
• Coordinates test/pilot for the designed process. Fix process gaps
depending on the result of the test/pilot;
• Handover process documentation ownership to ensure the
project's completion of Process Engineering support.
