Astrea Recruitment
20 - 50 служителя Apply See employer
Technical Care Specialist with Polish, Dutch, German, Italian, French and English
Sofia
full-time

Technical Care Specialist with Polish, Dutch, German, Italian, French and English

Sofia full-time

About us

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a well-known giant offering technology-based solutions, services and
innovations. We are on a search for customer-focused, reliable and flexible tech-enthusiast
for the role of Technical Care Specialist with Polish, Dutch, German, Italian, French and English.

Responsibilities

Essential Duties and Responsibilities:
* Serving as a first point of contact for customers, listening, providing correct information and
identifying their issues;
* Utilizing the tools at your disposal to ensure the best way to go about solving the issue;
* Offering solutions and guiding customers through the solving process;
* Taking care to show empathy and understanding, to explain in a clear and simple way and
to make sure the customer feels happy and satisfied with the provided service;
* Forwarding difficult cases to the colleagues that are responsible for such cases (as per
company guidelines) and working together with others in order to resolve the issue;
* Keeping up your knowledge on supported products and provided services and
documentation.

Requirements and necessary skills

Requirements:
* Proficient in Polish, Dutch, German, Italian, French and fluent in English;
* Interested in technology with a knack for troubleshooting and problem-solving;
* Customer-focus with strong communication skills, able to be a guide for customers;
* Able to get to the core of issue, to summarize and briefly explain the solution;
* Adaptable and team-spirited, driven and eager to improve;
* Reliable, able to multitask, organize and manage time well.

We offer

Our client offers:
* Strong salary and performance-based bonuses;
* Standard working time and paid annual leave;
* Social benefits package (health insurance and sports card discount);
* Personal training and learning opportunities designed to further elevate your skillset;
* Opportunities to manage, grow and further develop your career;
* Stimulating and exciting environment that encourages collaboration with other employees.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_TCSPGDFIE)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)

Contact Information

Phone: 0885 865 066

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